Chelsey Cotelleso

Junior UX Designer
Pekin, IL
www.chelseycotelleso.com
LinkedIn: linkedin.com/in/chelseycotelleso

SUMMARY

Junior UX Designer with a strong foundation in user research, wireframing, and usability testing. Experience translating qualitative insights into intuitive digital experiences through academic, freelance, and real-world roles. Research-driven, collaborative, and passionate about advocating for users in fast-paced environments. Seeking entry-level or junior UX design roles.

SKILLS

UX & Design

  • User Research & Interviews

  • Usability Testing

  • Wireframing & Prototyping

  • User Flows & Information Architecture

  • UX/UI Design

  • Accessibility-minded Design

Tools

  • Figma

  • FigJam

  • Adobe XD

  • Adobe Creative Suite

Collaboration

  • Stakeholder Communication

  • Cross-Functional Collaboration

  • Problem Solving

EXPERIENCE

Freelance UX / UI Designer

Oct 2022 – Present

  • Conducted stakeholder interviews and competitive analysis to define user needs and project goals for small business clients.

  • Designed site maps, user flows, wireframes, and high-fidelity mockups in Figma to improve navigation clarity and usability.

  • Applied usability principles to reduce user time-to-task and improve overall experience.

  • Translated brand strategy into cohesive visual systems across digital touchpoints.

Gifts / Footwear Team Lead

Bass Pro Shops — East Peoria, IL
Dec 2023 – Present

  • Gathered qualitative insights through informal user interviews to understand customer needs, behaviors, and decision-making patterns.

  • Applied user-centered thinking to improve product organization and in-store user flows, reducing friction in the customer journey.

  • Collaborated with leadership, HR, and vendors to align customer experience goals with business objectives.

  • Mentored and trained a team of 10 associates, reinforcing consistency, accessibility, and service standards.

Warehouse Associate

Amazon
Apr 2023 – Dec 2023

  • Analyzed physical user flows within a fulfillment center to identify inefficiencies and improve task completion time.

  • Supported cross-functional handoffs between teams to maintain accuracy and consistency.

  • Navigated complex inventory management systems, demonstrating comfort with large-scale information architecture.

CCC Retention Specialist II

State Farm
Jan 2022 – Apr 2023

  • Conducted qualitative user interviews to uncover pain points, motivations, and causes of churn.

  • Advocated for users by identifying friction in billing and policy renewal processes and sharing insights with leadership.

  • Analyzed customer feedback and performance data to inform improvements across the user lifecycle.

EDUCATION

Western Governors University
Bachelor’s Program (In Progress)
Certificates:

  • Design Foundations

  • Business Power Skills